Terms of Service

LIOO Moving provides residential and commercial moving services including local moving, apartment moving, residential moving, loading and unloading, packing and unpacking, furniture moving, labor-only services, and transportation services. All services are subject to availability, scheduling, and the conditions outlined in these Terms.

LIOO Moving provides services in Georgia, including Atlanta-area markets and surrounding service areas. LIOO Moving operates as a licensed Georgia Household Goods Carrier under the Georgia Department of Public Safety, Motor Carrier Compliance Division. These Terms are governed by the laws of the State of Georgia. Any disputes, claims, or proceedings related to services provided by LIOO Moving shall be handled under Georgia law.

Services may be billed hourly or at a flat rate depending on the type of move. Hourly services are billed from the scheduled arrival time until the job is completed. Hourly moves are subject to a two (2) hour and thirty (30) minute minimum. Estimates provided prior to the move are not guaranteed final prices. Final pricing is determined by the actual time required and conditions encountered on move day.

Moving services billed hourly are a purchase of moving labor and service time. LIOO Moving’s obligation on an hourly move is to provide the agreed crew for the applicable service period and to perform the requested work that can reasonably and safely be completed under the circumstances of the move.

The amount of work that can be completed during an hourly service depends on circumstances including, but not limited to, the time available, crew size, customer readiness and packing, access to each property, distance between locations, stairs, elevators, long carries, building access and parking conditions, the size and weight of items, fragile or difficult items, disassembly and reassembly requirements, safety considerations, weather and other events outside our control, customer instructions, and changes in scope requested during the move.

The fact that one or more items remain unmoved at the end of an hourly service does not, by itself, establish that LIOO Moving failed to perform the contracted moving service. Nothing in this section relieves LIOO Moving of its obligation to provide the agreed labor during the applicable service period, and the sections below governing refusal of service, unsafe conditions, and moves stopped by the customer continue to apply.

LIOO Moving does not charge additional fees for travel time, fuel, stairs, or long carries unless otherwise stated in writing. These conditions may increase the amount of time required to complete the move, which may affect the final hourly total.

Customers are responsible for understanding that most moving services are billed hourly unless otherwise stated in writing. If movers arrive on-site and the customer refuses service due to misunderstanding that the move is hourly, the deposit will be forfeited and the minimum service charge will still apply.

Customers are responsible for providing accurate inventory information, including items, stops, stairs, elevators, access conditions, and any details that may affect move time. LIOO Moving does not charge additional inventory fees, but undisclosed items, extra stops, difficult access, or larger-than-expected move volume may increase the time required and affect the final hourly total.

Any list of items, inventory, or description of belongings you provide may be used to assist with planning, estimating, scheduling, and determining the appropriate crew and equipment for your move. Unless expressly agreed otherwise in writing, an item list — or an expectation that all of your belongings will be moved — does not constitute an unconditional guarantee that every listed item will be transported regardless of the time available, access conditions, item readiness, safety considerations, or other circumstances affecting the move.

If you have items that must be moved, tell us before your move so that we can size the crew and the time accordingly.

A reservation deposit — twenty-five percent (25%) of the estimate on full-service local moves — is required to secure your move date and is credited toward your final invoice. Labor-only hourly bookings require a reservation deposit of twenty-five percent (25%) of the estimate, credited toward your final invoice on the same terms. Once a reservation form is submitted through the Get Estimate page, deposits are non-refundable if the scheduled move is seventy-two (72) hours or less away. Remaining balances are due immediately upon completion of services. Payments are non-refundable once services begin. Failure to pay may result in collections and recovery of legal fees.

Reservations made through LIOO Moving’s online booking system require the applicable deposit to be paid by credit or debit card at the time of reservation, through our secure hosted checkout. The deposit secures the scheduled service and is applied in accordance with LIOO Moving’s applicable deposit and cancellation policies as described above. A reservation is not considered secured until the required deposit has been successfully processed.

The deposit is credited toward your final invoice. It is not an additional fee.

The final balance is separate from your reservation deposit. Following completion of the moving services, any remaining balance is due in accordance with LIOO Moving’s applicable service and payment terms. The final balance is calculated from the hourly rate, minimum, and services confirmed at booking together with the actual time and any approved additions, and any deposit you have already paid is credited against it.

The final balance may be paid using LIOO Moving’s accepted final-payment methods, which include Cash App and Zelle, subject to the company’s payment procedures. Accepted payment types for your move are confirmed before move day; if you have a payment question, ask us before your move so it is settled in advance.

The payment method used to pay an online reservation deposit does not guarantee that the same payment method will be accepted for the final balance. LIOO Moving reserves the right, subject to applicable law and its payment procedures, to decline credit or debit card payment for the final balance. Where card payment is not accepted, you may be required to pay any remaining balance using an accepted alternative payment method, including Cash App or Zelle.

Any remaining balance remains due regardless of which payment method is accepted. Where LIOO Moving does accept card payment, the authorization you give under “Card Payments, Disputes & Chargebacks” below continues to apply.

Customers may cancel or reschedule prior to the move date. Deposit eligibility depends on the timing of the cancellation or reschedule request. Same-day cancellations, cancellations after crew dispatch, or cancellations after movers arrive may result in forfeiture of the deposit and responsibility for the minimum service charge.

Your move is scheduled as an arrival window, not an exact arrival minute. When you book, you select a window — for example, morning, midday, or afternoon — and we confirm your expected arrival ahead of move day. The window is the period we plan and work to arrive within. It is not a promise that the crew will pull up at one specific minute.

Windows make your schedule more accurate, not less. Scheduling this way lets us give you realistic timing instead of padding every appointment with hours of buffer, and it gives the crew ahead of you the time to finish their move safely and properly — the same consideration you receive if your own move runs longer than estimated.

When the crew arrives within your scheduled window, your move is properly scheduled and underway. A move is not cancelled, voided, or refused on the basis that the crew arrived later within the window than you had personally expected.

Some variability is normal, and it is most common in the afternoon. Metro Atlanta traffic can be significantly heavier at peak periods; an earlier move can take longer than estimated, because the real conditions at a home are not always known until the crew is on site; and a single day can run between very different parts of the metro, or between different cities entirely. Moving work is not predictable to the minute, because the time a move takes depends on the actual circumstances of that move.

If we are running behind, that alone does not end your reservation. Where we are in contact with you and working to arrive as soon as we reasonably can, a delay beyond your expected arrival is not by itself grounds to void the move. When an unexpected delay materially affects your expected arrival, we will make reasonable efforts to reach you and give you updated timing.

This section does not change your right to cancel or reschedule under “Cancellations & Rescheduling” above, which applies as written. It addresses only the cancelling or voiding of a move based solely on normal arrival-time variability — and it does not relieve LIOO Moving of its responsibility to give you a scheduled arrival window and to make reasonable efforts to meet it.

Subject to availability, you may move your reservation to another future date. Changing your date, origin, or destination may affect pricing based on availability, crew size, and the details of the revised move, and may be subject to a reservation change fee. A confirmed date change does not extend or restart the deposit refund window described above.

Confirmation emails sent by LIOO Moving — including reservation confirmations, estimate confirmations, and move-detail summaries — are considered the bill of lading for your move. Each confirmation email states the agreed services, scheduling, crew details, pricing basis, and LIOO Moving’s liability for loss or damage, and serves as your contract for the move. You are responsible for reviewing your confirmation email and notifying LIOO Moving of any discrepancy before service begins.

LIOO Moving reserves the right to refuse or stop services if conditions are unsafe, hazardous, unsanitary, or inaccessible. If service is refused on-site, the customer may still be responsible for minimum charges.

You may stop services at any time while a move is in progress. If you do, you remain responsible for the greater of the applicable minimum service charge or the full cost of all services performed through the time the move is stopped. When you stop a move, the crew will cease all work and leave the premises. If a move cannot be completed because of your action, inaction, or misunderstanding of hourly billing, the minimum service charge still applies and the deposit may be forfeited.

You agree that you will not directly or indirectly hire, solicit, or pay any LIOO Moving crew member to perform moving services outside of LIOO Moving for a period of sixty (60) days following your move or any cancellation or stoppage of service. You may not cancel or stop a move in order to pay our crew directly and avoid charges owed to LIOO Moving. If you do, you remain liable for the full charges that would have applied, forfeit any damage protection, and are responsible for reasonable attorney fees and collection costs incurred by LIOO Moving.

If your goods cannot be delivered because you are not present or reachable at the destination, you refuse delivery, or delivery is otherwise prevented for reasons not caused by LIOO Moving, LIOO Moving may place your goods in a storage facility at or near the destination at your cost. You are responsible for all resulting storage, redelivery, and related charges. As a licensed Georgia Household Goods Carrier, LIOO Moving retains a lien on your goods for unpaid charges and may pursue the storage, notice, and sale remedies available to carriers under Georgia law to recover amounts owed if charges remain unpaid after written notice.

LIOO Moving provides limited damage protection for items damaged directly by movers during the move. This protection is not insurance. Liability is limited to sixty cents ($0.60) per pound per damaged item with a maximum liability of $2,000 per move. For labor-only services, the maximum liability is $1,000.

For high-value items, we recommend that you obtain additional insurance coverage. A carrier’s limited liability is not the same as insurance and may be far less than the actual value of your belongings. If you are moving items of significant or extraordinary value, consult your insurance agent to determine whether additional coverage is appropriate before your move.

All damage claims must be reported within two (2) calendar days of service completion. Claims submitted after this period will be denied. Customers must provide the move date, order number, description of damage, photos, and supporting documentation. Repairs, reimbursement, replacement, or third-party repair services must be approved by LIOO Moving before any expense is incurred.

LIOO Moving reserves the right to photograph, video, inspect, and document claimed damages, pre-existing conditions, access conditions, property conditions, and move-related circumstances before, during, or after service.

How we handle the images, video, and records created under this section is described in our Privacy Policy under “Information We Collect.”

LIOO Moving is not liable for pre-existing damage, minor scratches, particleboard furniture, pressboard furniture, IKEA-style furniture, marble or stone items, items packed by customer, electronics not boxed, appliances not disconnected, oversized items over 300 pounds, narrow staircases, tight doorways, or items of extraordinary value.

Because damage protection is calculated by weight, LIOO Moving will deny any claim based on an item weight that we determine, in our reasonable judgment, to be inaccurate or misrepresented. LIOO Moving is also not liable for loss or theft of items that were not documented on an inventory prior to service or documented as loaded on move day, as there is no way to verify that an undocumented item was in our possession.

If you request reassembly of furniture or other items by our crew, LIOO Moving is not liable for damage arising from the assembly, attempted assembly, or failed assembly of those items, including items containing particleboard, pressboard, or similar materials. LIOO Moving does not install or uninstall washers, dryers, dishwashers, refrigerators, ice machines, water lines, gas lines, or electrical equipment. If our crew performs any such task at your request, LIOO Moving is not liable for any resulting damage, and you agree to hold LIOO Moving harmless for damages arising from that request.

LIOO Moving is not responsible for damage to televisions that are not properly boxed. Movers do not disconnect or reconnect appliances, gas lines, water lines, wall-mounted televisions, fixtures, electronics, or mounted items unless specifically agreed in writing.

LIOO Moving is responsible only for significant damage directly caused by movers. Wall marks, paint scuffs, and floor scratches are considered normal moving-related wear. Floor repairs are limited to the affected area only.

Customers agree to be packed and ready at the scheduled time, ensure safe access, remove valuables, disconnect appliances, secure pets, reserve elevators when applicable, and provide adequate parking. Failure to meet these responsibilities may increase move time and costs.

Movers will not transport prohibited items including cash, jewelry, passports, legal documents, medication, collectibles, antiques, sentimental items, firearms, ammunition, hazardous materials, chemicals, explosives, perishables, illegal items, or any items the customer does not legally own. Customers assume all liability for prohibited items.

LIOO Moving shall not be liable for indirect, incidental, or consequential damages including delays, missed closings, hotel stays, lost wages, lost profits, or emotional distress. Maximum liability for any claim is limited to the amounts stated in these Terms.

Customers are discouraged from assisting movers. If a customer participates in moving activities, they assume all risk. LIOO Moving is not responsible for injuries or damages resulting from customer participation.

Weather conditions, road closures, traffic, accidents, emergencies, natural disasters, labor shortages, access issues, or unforeseen circumstances may cause delays or rescheduling. Customers are responsible for time worked even if delays occur. Completion times are not guaranteed.

LIOO Moving may use third-party platforms, booking tools, lead forms, communication systems, or service providers to help manage scheduling, estimates, payments, or customer communications. LIOO Moving is not responsible for errors, outages, delays, or failures caused by third-party systems or providers.

By submitting a reservation form, booking services, paying a deposit, or providing payment information, you authorize LIOO Moving to charge your payment method for deposits, minimum service charges, completed services, hourly time, balances due, and any charges authorized under these Terms. You agree that all payment, cancellation, refund, hourly minimum, and damage protection terms are disclosed before service is performed.

If you have a billing concern, service concern, refund request, or damage claim, you agree to contact LIOO Moving directly before filing a payment dispute or chargeback. LIOO Moving must be given a reasonable opportunity to review and respond to the issue.

If you file a chargeback or payment dispute after services were reserved, dispatched, performed, or completed, LIOO Moving may provide the payment processor, card network, issuing bank, collections agency, or legal representative with records related to your reservation and service, including signed forms, invoices, payment records, text messages, emails, call records, photos, service notes, arrival records, completion records, and other documentation. How we handle and disclose these records is described in our Privacy Policy under “Sharing of Information.”

Filing a chargeback does not cancel amounts owed under these Terms. If a dispute or chargeback is found to be false, improper, or inconsistent with the services provided and the terms accepted, you remain responsible for the unpaid balance, minimum service charges, chargeback fees, collection costs, attorney fees, and any other recovery costs permitted by law.

Before pursuing any other remedy, you agree to first submit any dispute to LIOO Moving in writing and to attempt in good faith to resolve it during a sixty (60) day informal resolution period beginning on the date you send that notice. If the dispute is not resolved within that period, it will be handled through binding arbitration. By agreeing to these Terms, you waive the right to jury trial and participation in class actions. Any arbitration must be commenced within eighteen (18) months of the date the dispute first arose, or it is permanently barred.

You may opt out of arbitration. If you do not want to be bound by the arbitration agreement and class-action waiver in this section, send us written notice within thirty (30) days of first accepting these Terms — by mail to LIOO Moving, 691 John Wesley Dobbs Ave NE, Suite U-02, Atlanta, GA 30312, or by email to info@lioomoving.com with “Arbitration Opt-Out” in the subject line. Your notice must include your name, the address and phone number associated with your move or request, and a clear statement that you are opting out of arbitration. Opting out affects only this section; the rest of these Terms continue to apply. Opting out will not affect your service, your crew, or your pricing in any way, and we will not treat you differently for doing it.

By booking services, submitting a form, requesting an estimate, or providing your contact information, you agree that LIOO Moving may contact you by phone and email regarding your request, estimate, reservation, move, account, or service-related updates. These service-related communications are part of fulfilling your request.

Text messaging (SMS) is separate and optional. We send SMS messages only to customers who have expressly opted in, and consent to receive text messages is never a condition of requesting a quote or booking a move. Opted-in messages may include transactional messages (such as reminders, confirmations, and move-day updates) and, where you have agreed, marketing messages. Message and data rates may apply, and message frequency may vary. You may opt out of text messages at any time by replying STOP, and reply HELP for assistance. Opting out of text messages or marketing communications does not prevent LIOO Moving from sending service-related communications by phone or email.

By opting in, you agree to receive SMS text messages from LIOO Moving, and you may consent to transactional messages, marketing messages, or both. You can cancel the SMS service at any time by texting the keyword STOP to the number you receive messages from. After you send STOP, we will send a one-time message confirming that you have been unsubscribed, and you will no longer receive SMS messages from us. If you want to opt in again, sign up as you did the first time and we will resume sending messages. Carriers are not liable for delayed or undelivered messages.

Some of our messages and calls are sent by automated systems — including booking and reminder messages, move-day updates, and automated replies sent when a member of our team is not immediately available. You can reach a person at any time by calling (888) 611-5351.

We do not share, sell, or rent your mobile phone number, SMS opt-in information, or text messaging consent to any third party or affiliate for their own marketing purposes. For more information, please review our Privacy Policy.

By booking services with LIOO Moving, you confirm that you are at least 18 years old, have authority to enter this agreement, understand and accept these Terms, including hourly pricing, deposit rules, damage protection limitations, the two-day damage claim requirement, payment authorization, non-solicitation of crew, and dispute procedures.

Some agreements, authorizations, and disclosures are presented to you through our customer portal for electronic acceptance. Where a document is presented to you that way, you accept it by reviewing the document as presented and then affirmatively selecting the acceptance checkbox and the acceptance button. Selecting the checkbox and the acceptance button is the act by which you indicate your acceptance. Taking no action does not accept the document.

Your acceptance applies to the specific version of the document presented to you at that time. Each document we present for electronic acceptance carries a version identifier, and the version you accept is the version that applies to the reservation, estimate, or move it relates to.

When you accept a document electronically, we record the date and time of your acceptance together with technical acceptance information — including the IP address and browser user-agent from which the acceptance was submitted, the version identifier and document hash of the document presented, and the exact acceptance statement shown to you. These records, and how we use and retain them, are described in our Privacy Policy under “Contract Acceptance Records.”

Please review each document presented for acceptance — including these Terms, your estimate or reservation, and any authorization or policy referenced in them — before you accept it. If you do not agree with a document presented for acceptance, do not accept it, and contact us before your move.

Some LIOO Moving services may require you to register and maintain an account. You must be at least 18 years old to create one, and you agree to provide accurate, complete, and current information and to keep it up to date. Inaccurate, incomplete, or expired information may prevent you from accessing or using our services. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.

Any promotional offers, discounts, or promo codes LIOO Moving issues must be used for their intended purpose and audience in a lawful manner. They may not be duplicated, sold, transferred, or made available to the general public unless we expressly permit it, are not redeemable for cash, and may expire. LIOO Moving may modify, cancel, or revoke any offer at any time, and may withhold or reverse any discount we determine was applied in error or obtained fraudulently or in violation of these Terms.

You consent to receive communications from LIOO Moving in electronic form, and you agree that any terms, agreements, notices, disclosures, confirmations, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. This includes reservation and estimate confirmations, which serve as your bill of lading as described above.

You also agree to enter into agreements with us electronically. Where we present an agreement, authorization, or disclosure to you through our customer portal or by email and you accept it using the electronic acceptance method we provide, you agree that your electronic acceptance demonstrates your assent to the document as presented, that the document is enforceable according to its terms, and that our records of the acceptance may be used as evidence of what you accepted and when. You agree not to contest the validity or enforceability of a document you accepted solely on the ground that it was presented, accepted, or retained in electronic form.

You may request a copy of any document you accepted electronically, at any time, by contacting us using the information at the end of these Terms.

Nothing in this section changes the terms of any document you accepted. The version you accepted governs, as described under “Changes to These Terms.”

We may update these Terms from time to time. When we do, we will post the revised Terms on this page and update the “Last Updated” date. Revised Terms apply to requests, estimates, reservations, and moves made on or after the date they are posted.

The version of these Terms in effect when you booked your move — or, where these Terms or a related agreement were presented to you for electronic acceptance, the version you accepted — is the version that governs that move. A later revision does not retroactively change or replace the version that applies to a move you have already booked or a document you have already accepted. If a change needs to apply to a move you have already booked, we will present that change to you for acceptance.

Your continued use of our website and services after revised Terms are posted means those revised Terms apply to your future requests, estimates, reservations, and moves.

These Terms and any dispute arising out of or relating to them or to services provided by LIOO Moving are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. LIOO Moving operates as a licensed Georgia Household Goods Carrier under the Georgia Department of Public Safety, Motor Carrier Compliance Division.

These Terms are binding on and benefit both parties and their successors and permitted assigns. You may not assign or transfer these Terms without LIOO Moving’s prior written consent. LIOO Moving may assign these Terms without your consent, including to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets. Any assignment made in violation of this section is void.

If any provision of these Terms is found invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions stay in full force. LIOO Moving’s failure to enforce any provision or exercise any right is not a waiver of that provision or right, and no waiver is effective unless made in writing by LIOO Moving. These Terms, together with any policies referenced in them, are the entire agreement between you and LIOO Moving regarding their subject matter and supersede any prior agreements, representations, or understandings, whether written or oral.

The LIOO Moving website and what we publish on it — text, page design, photographs, illustrations, maps, video, logos, and the LIOO Moving name and wordmark — belongs to LIOO Moving or to the people we license it from, and is protected by copyright, trademark, and other laws. You may read our pages, print or save them for your own personal use, and link to them. Any other use needs our written permission. Nothing in these Terms gives you the right to use our name, logo, or branding.

You agree to use our website lawfully, and not to: impersonate LIOO Moving or any of our people; submit false booking or quote information; send advertising, spam, or chain messages through our forms; use any robot, spider, scraper, or automated process to access, monitor, or copy the website or to harvest our content, pricing, or contact details; interfere with or overload the website or the systems behind it; attempt to gain unauthorized access to any part of the website, to another person’s account, or to our servers; introduce viruses or other harmful code; or use the website in a way that harms LIOO Moving, our customers, or our crews.

We may suspend or refuse website access to anyone who does these things, and doing them does not relieve you of any obligation under these Terms.

You may send us reviews, comments, photographs, video, or other material — for example, photographs of items to be moved, or a review after your move. That material stays yours. By sending it to us, you give LIOO Moving permission to use, store, reproduce, adapt, and publish it in connection with our business, including on our website, in our marketing, and on review and social platforms, without further notice or payment to you.

You confirm that the material is yours to share, that you have permission from anyone identifiable in it, and that publishing it will not infringe anyone’s rights. Please do not send us anything you would not want published. We are not obliged to publish or keep anything you send, and we may remove it at any time.

If you change your mind, write to us at info@lioomoving.com and we will stop using your material going forward and remove it from the places we control. We cannot always remove material from a third-party review platform you posted it to yourself.

We respect other people’s intellectual property and we act on valid copyright complaints. If you believe material on our website infringes a copyright you own or represent, send written notice to info@lioomoving.com with “Copyright Notice” in the subject line, or by mail to LIOO Moving, 691 John Wesley Dobbs Ave NE, Suite U-02, Atlanta, GA 30312, Attn: Copyright Agent.

Please include your physical or electronic signature; identification of the work you say is infringed; the address of the material on our site you are asking us to remove; your name, address, telephone number, and email address; a statement that you believe in good faith that the use is not authorized by the copyright owner, its agent, or the law; and a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the owner or are authorized to act for the owner.

We will remove or disable material that is the subject of a valid notice, and we may remove material from anyone who infringes repeatedly.

We work to keep our website accurate and available, but we provide the website itself as it is. We do not promise that it will always be available, that it will be free of errors, or that every page is current at every moment. We may change, suspend, or withdraw any part of the website at any time.

Prices, availability, and service details shown on the website are general information. They are subject to the estimate and confirmation we give you for your specific move — a page on this website is not a quote. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement in relation to the website.

This section is about the website. It does not limit or change LIOO Moving’s obligations for the moving services you book, which are governed by the rest of these Terms.

If someone brings a claim against LIOO Moving because of the way you used our website, because of material you sent us, or because you broke these Terms or the law, you agree to defend us, to pay the reasonable costs and attorney fees we incur, and to cover any resulting damages or settlement amounts. We will tell you promptly about any such claim, and you agree not to settle it in a way that places an obligation on LIOO Moving without our agreement.

This section covers your use of the website and the material you give us. It does not apply to claims arising from our performance of your move, which are governed by the damage, liability, and dispute sections above.

The Georgia Department of Public Safety, Motor Carrier Compliance Division publishes the Moving Guide for Household Goods Moves in Georgia, which explains your rights and responsibilities as an individual shipping household goods within the State of Georgia. It covers selecting a licensed carrier, written estimates, the bill of lading, liability and loss/damage protection options, and the process for filing claims. We encourage you to review this guide before your move. It is available from the Georgia Department of Public Safety, MCCD Regulatory Compliance.

If you have questions about these Terms of Service, you may contact LIOO Moving: