Terms of Service

Services Provided

LIOO Moving provides residential and commercial moving services including local moving, apartment moving, residential moving, loading and unloading, packing and unpacking, furniture moving, labor-only services, and transportation services. All services are subject to availability, scheduling, and the conditions outlined in these Terms.

Service Area & Jurisdiction

LIOO Moving provides services in Georgia, including Atlanta-area markets and surrounding service areas. LIOO Moving operates as a licensed Georgia Household Goods Carrier under the Georgia Department of Public Safety, Motor Carrier Compliance Division. These Terms are governed by the laws of the State of Georgia. Any disputes, claims, or proceedings related to services provided by LIOO Moving shall be handled under Georgia law.

Pricing & Hourly Services

Services may be billed hourly or at a flat rate depending on the type of move. Hourly services are billed from the scheduled arrival time until the job is completed. Hourly moves are subject to a two (2) hour and thirty (30) minute minimum. Estimates provided prior to the move are not guaranteed final prices. Final pricing is determined by the actual time required and conditions encountered on move day.

Travel, Fuel, Stairs & Long Carries

LIOO Moving does not charge additional fees for travel time, fuel, stairs, or long carries unless otherwise stated in writing. These conditions may increase the amount of time required to complete the move, which may affect the final hourly total.

Customer Responsibility for Hourly Moves

Customers are responsible for understanding that most moving services are billed hourly unless otherwise stated in writing. If movers arrive on-site and the customer refuses service due to misunderstanding that the move is hourly, the deposit will be forfeited and the minimum service charge will still apply.

Inventory Accuracy

Customers are responsible for providing accurate inventory information, including items, stops, stairs, elevators, access conditions, and any details that may affect move time. LIOO Moving does not charge additional inventory fees, but undisclosed items, extra stops, difficult access, or larger-than-expected move volume may increase the time required and affect the final hourly total.

Deposits, Reservations & Refunds

A reservation deposit — twenty-five percent (25%) of the estimate on full-service local moves — is required to secure your move date and is credited toward your final invoice. Labor-only hourly bookings do not require a deposit. Once a reservation form is submitted through the Get Estimate page, deposits are non-refundable if the scheduled move is seventy-two (72) hours or less away. Remaining balances are due immediately upon completion of services. Payments are non-refundable once services begin. Failure to pay may result in collections and recovery of legal fees.

Cancellations & Rescheduling

Customers may cancel or reschedule prior to the move date. Deposit eligibility depends on the timing of the cancellation or reschedule request. Same-day cancellations, cancellations after crew dispatch, or cancellations after movers arrive may result in forfeiture of the deposit and responsibility for the minimum service charge.

Reservation Changes

Subject to availability, you may move your reservation to another future date. Changing your date, origin, or destination may affect pricing based on availability, crew size, and the details of the revised move, and may be subject to a reservation change fee. A confirmed date change does not extend or restart the deposit refund window described above.

Confirmation Emails as Bill of Lading

Confirmation emails sent by LIOO Moving — including reservation confirmations, estimate confirmations, and move-detail summaries — are considered the bill of lading for your move. Each confirmation email states the agreed services, scheduling, crew details, pricing basis, and LIOO Moving’s liability for loss or damage, and serves as your contract for the move. You are responsible for reviewing your confirmation email and notifying LIOO Moving of any discrepancy before service begins.

Refusal of Service

LIOO Moving reserves the right to refuse or stop services if conditions are unsafe, hazardous, unsanitary, or inaccessible. If service is refused on-site, the customer may still be responsible for minimum charges.

Discontinuing Service During a Move

You may stop services at any time while a move is in progress. If you do, you remain responsible for the greater of the applicable minimum service charge or the full cost of all services performed through the time the move is stopped. When you stop a move, the crew will cease all work and leave the premises. If a move cannot be completed because of your action, inaction, or misunderstanding of hourly billing, the minimum service charge still applies and the deposit may be forfeited.

Non-Solicitation of Crew

You agree that you will not directly or indirectly hire, solicit, or pay any LIOO Moving crew member to perform moving services outside of LIOO Moving for a period of sixty (60) days following your move or any cancellation or stoppage of service. You may not cancel or stop a move in order to pay our crew directly and avoid charges owed to LIOO Moving. If you do, you remain liable for the full charges that would have applied, forfeit any damage protection, and are responsible for reasonable attorney fees and collection costs incurred by LIOO Moving.

Undeliverable Goods & Storage

If your goods cannot be delivered because you are not present or reachable at the destination, you refuse delivery, or delivery is otherwise prevented for reasons not caused by LIOO Moving, LIOO Moving may place your goods in a storage facility at or near the destination at your cost. You are responsible for all resulting storage, redelivery, and related charges. As a licensed Georgia Household Goods Carrier, LIOO Moving retains a lien on your goods for unpaid charges and may pursue the storage, notice, and sale remedies available to carriers under Georgia law to recover amounts owed if charges remain unpaid after written notice.

Damage Protection Policy

LIOO Moving provides limited damage protection for items damaged directly by movers during the move. This protection is not insurance. Liability is limited to sixty cents ($0.60) per pound per damaged item with a maximum liability of $2,000 per move. For labor-only services, the maximum liability is $1,000.

For high-value items, we recommend that you obtain additional insurance coverage. A carrier’s limited liability is not the same as insurance and may be far less than the actual value of your belongings. If you are moving items of significant or extraordinary value, consult your insurance agent to determine whether additional coverage is appropriate before your move.

Damage Claims — 2 Day Requirement

All damage claims must be reported within two (2) calendar days of service completion. Claims submitted after this period will be denied. Customers must provide the move date, order number, description of damage, photos, and supporting documentation. Repairs, reimbursement, replacement, or third-party repair services must be approved by LIOO Moving before any expense is incurred.

Documentation of Damages

LIOO Moving reserves the right to photograph, video, inspect, and document claimed damages, pre-existing conditions, access conditions, property conditions, and move-related circumstances before, during, or after service.

Excluded Damages

LIOO Moving is not liable for pre-existing damage, minor scratches, particleboard furniture, pressboard furniture, IKEA-style furniture, marble or stone items, items packed by customer, electronics not boxed, appliances not disconnected, oversized items over 300 pounds, narrow staircases, tight doorways, or items of extraordinary value.

Because damage protection is calculated by weight, LIOO Moving will deny any claim based on an item weight that we determine, in our reasonable judgment, to be inaccurate or misrepresented. LIOO Moving is also not liable for loss or theft of items that were not documented on an inventory prior to service or documented as loaded on move day, as there is no way to verify that an undocumented item was in our possession.

Reassembly & Installation

If you request reassembly of furniture or other items by our crew, LIOO Moving is not liable for damage arising from the assembly, attempted assembly, or failed assembly of those items, including items containing particleboard, pressboard, or similar materials. LIOO Moving does not install or uninstall washers, dryers, dishwashers, refrigerators, ice machines, water lines, gas lines, or electrical equipment. If our crew performs any such task at your request, LIOO Moving is not liable for any resulting damage, and you agree to hold LIOO Moving harmless for damages arising from that request.

Televisions, Appliances & Mounted Items

LIOO Moving is not responsible for damage to televisions that are not properly boxed. Movers do not disconnect or reconnect appliances, gas lines, water lines, wall-mounted televisions, fixtures, electronics, or mounted items unless specifically agreed in writing.

Real Property Damage

LIOO Moving is responsible only for significant damage directly caused by movers. Wall marks, paint scuffs, and floor scratches are considered normal moving-related wear. Floor repairs are limited to the affected area only.

Customer Responsibilities

Customers agree to be packed and ready at the scheduled time, ensure safe access, remove valuables, disconnect appliances, secure pets, reserve elevators when applicable, and provide adequate parking. Failure to meet these responsibilities may increase move time and costs.

Prohibited Items

Movers will not transport prohibited items including cash, jewelry, passports, legal documents, medication, collectibles, antiques, sentimental items, firearms, ammunition, hazardous materials, chemicals, explosives, perishables, illegal items, or any items the customer does not legally own. Customers assume all liability for prohibited items.

Limitation of Liability

LIOO Moving shall not be liable for indirect, incidental, or consequential damages including delays, missed closings, hotel stays, lost wages, lost profits, or emotional distress. Maximum liability for any claim is limited to the amounts stated in these Terms.

Customer Participation

Customers are discouraged from assisting movers. If a customer participates in moving activities, they assume all risk. LIOO Moving is not responsible for injuries or damages resulting from customer participation.

Weather, Delays & Force Majeure

Weather conditions, road closures, traffic, accidents, emergencies, natural disasters, labor shortages, access issues, or unforeseen circumstances may cause delays or rescheduling. Customers are responsible for time worked even if delays occur. Completion times are not guaranteed.

Third-Party Services

LIOO Moving may use third-party platforms, booking tools, lead forms, communication systems, or service providers to help manage scheduling, estimates, payments, or customer communications. LIOO Moving is not responsible for errors, outages, delays, or failures caused by third-party systems or providers.

Card Payments, Disputes & Chargebacks

By submitting a reservation form, booking services, paying a deposit, or providing payment information, you authorize LIOO Moving to charge your payment method for deposits, minimum service charges, completed services, hourly time, balances due, and any charges authorized under these Terms. You agree that all payment, cancellation, refund, hourly minimum, and damage protection terms are disclosed before service is performed.

If you have a billing concern, service concern, refund request, or damage claim, you agree to contact LIOO Moving directly before filing a payment dispute or chargeback. LIOO Moving must be given a reasonable opportunity to review and respond to the issue.

If you file a chargeback or payment dispute after services were reserved, dispatched, performed, or completed, LIOO Moving may provide the payment processor, card network, issuing bank, collections agency, or legal representative with records related to your reservation and service, including signed forms, invoices, payment records, text messages, emails, call records, photos, service notes, arrival records, completion records, and other documentation.

Filing a chargeback does not cancel amounts owed under these Terms. If a dispute or chargeback is found to be false, improper, or inconsistent with the services provided and the terms accepted, you remain responsible for the unpaid balance, minimum service charges, chargeback fees, collection costs, attorney fees, and any other recovery costs permitted by law.

Dispute Resolution

Before pursuing any other remedy, you agree to first submit any dispute to LIOO Moving in writing and to attempt in good faith to resolve it during a sixty (60) day informal resolution period beginning on the date you send that notice. If the dispute is not resolved within that period, it will be handled through binding arbitration. By agreeing to these Terms, you waive the right to jury trial and participation in class actions. Any arbitration must be commenced within eighteen (18) months of the date the dispute first arose, or it is permanently barred.

Communications & Text Messaging

By booking services, submitting a form, requesting an estimate, or providing your contact information, you agree that LIOO Moving may contact you by phone and email regarding your request, estimate, reservation, move, account, or service-related updates. These service-related communications are part of fulfilling your request.

Text messaging (SMS) is separate and optional. We send SMS messages only to customers who have expressly opted in, and consent to receive text messages is never a condition of requesting a quote or booking a move. Opted-in messages may include transactional messages (such as reminders, confirmations, and move-day updates) and, where you have agreed, marketing messages. Message and data rates may apply, and message frequency may vary. You may opt out of text messages at any time by replying STOP, and reply HELP for assistance. Opting out of text messages or marketing communications does not prevent LIOO Moving from sending service-related communications by phone or email.

We do not share, sell, or rent your mobile phone number, SMS opt-in information, or text messaging consent to any third party or affiliate for their own marketing purposes. For more information, please review our Privacy Policy.

Acceptance of Terms

By booking services with LIOO Moving, you confirm that you are at least 18 years old, have authority to enter this agreement, understand and accept these Terms, including hourly pricing, deposit rules, damage protection limitations, the two-day damage claim requirement, payment authorization, non-solicitation of crew, and dispute procedures.

Customer Accounts

Some LIOO Moving services may require you to register and maintain an account. You must be at least 18 years old to create one, and you agree to provide accurate, complete, and current information and to keep it up to date. Inaccurate, incomplete, or expired information may prevent you from accessing or using our services. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.

Promotional Offers & Discounts

Any promotional offers, discounts, or promo codes LIOO Moving issues must be used for their intended purpose and audience in a lawful manner. They may not be duplicated, sold, transferred, or made available to the general public unless we expressly permit it, are not redeemable for cash, and may expire. LIOO Moving may modify, cancel, or revoke any offer at any time, and may withhold or reverse any discount we determine was applied in error or obtained fraudulently or in violation of these Terms.

Electronic Communications

You consent to receive communications from LIOO Moving in electronic form, and you agree that any terms, agreements, notices, disclosures, confirmations, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. This includes reservation and estimate confirmations, which serve as your bill of lading as described above.

Governing Law

These Terms and any dispute arising out of or relating to them or to services provided by LIOO Moving are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. LIOO Moving operates as a licensed Georgia Household Goods Carrier under the Georgia Department of Public Safety, Motor Carrier Compliance Division.

Assignment

These Terms are binding on and benefit both parties and their successors and permitted assigns. You may not assign or transfer these Terms without LIOO Moving’s prior written consent. LIOO Moving may assign these Terms without your consent, including to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets. Any assignment made in violation of this section is void.

Severability, Waiver & Entire Agreement

If any provision of these Terms is found invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions stay in full force. LIOO Moving’s failure to enforce any provision or exercise any right is not a waiver of that provision or right, and no waiver is effective unless made in writing by LIOO Moving. These Terms, together with any policies referenced in them, are the entire agreement between you and LIOO Moving regarding their subject matter and supersede any prior agreements, representations, or understandings, whether written or oral.