Terms of Service
1. CONTRACTUAL RELATIONSHIP
1.1 Accepting these Terms
1.2 Modifications to Terms
1.3 Supplemental Terms
2. THE LIOO MOVING PLATFORMS
2.1. About LIOO MOVING and the Company’s Services
2.2. License
2.3 Restrictions
2.4 Proprietary Material
3. YOUR USE OF THE LIOO MOVING PLATFORMS
3.1. Placing an Order for Services
3.2. Pricing
3.3. Canceling an Order or Discontinuing Services
You may also discontinue Services at any time while Services are being performed, but you will be responsible for paying for the greater of one hour of pay for each Third Party Provider or the amount of all Services performed through the time the order is discontinued. If you discontinue Services at any time, all Third Party Providers will be required to immediately cease providing all Services and to leave your premises. In addition, you agree that you will not directly or indirectly solicit any Third Party Provider who has been matched by LIOO Moving to perform, or who has already performed or begun performing, any portion of the Services on your behalf within a sixty (60) day period following a cancellation or cessation of Services unless LIOO Moving has specifically arranged for such Third Party Providers to provide the Services on your behalf. For an avoidance of doubt, this means that you may not cancel an order (or stop an order, e.g., by asking Third Party Providers not to bill time through LIOO Moving) for Services after Third Party Providers have arrived to complete the requested Services in order to pay Third Party Providers directly and avoid incurring charges through LIOO Moving. In the event that you engage in such improper solicitation and contract interference, you will be ineligible for the LIOO Moving Damage Protection Policy and will be liable to LIOO Moving for the Charges for which you would have been billed had you not canceled your order for Services. You will also be liable for all reasonable attorneys’ fees incurred by LIOO Moving in pursuing and collecting such Charges.
3.4 User Accounts
3.5. Text Messaging, E-Mails, and Phone Calls
You agree that LIOO Moving and its subsidiaries and affiliates, and their respective employees, contractors, and agents may contact you at any of the phone numbers or e-mail addresses that you provide, including, but not limited to, by e-mail, text messages, calls, and push notifications. Such communications may also include messages generated by an automatic telephone dialing system. Standard message and data rates may apply. You may opt-out of receiving communications by emailing a request to opt-out to contact@lioomoving.com. However, opting out of all communications may impact your receipt of the Services.
3.6. User Provided Content
3.7. Network Access and Devices
3.8 Reservation Changes
4. PAYMENT AND PROMOTIONAL OFFERS
4.1 Payment
4.2 Promotional Offers
5. USER REPRESENTATIONS
6. COMPLIANCE WITH APPLICABLE LAWS
7. REFUSAL OF SERVICE
*Evictions*
LIOO Moving may cancel an order for Services if you, or someone else at the location to be serviced, is being, is in the process of being, or has been evicted.
*Prohibited Property*
LIOO Moving and/or the Third Party Providers may refuse to provide or limit the Services and/or your order may be canceled if it is determined, in LIOO Moving and/or the Third Party Providers’ sole discretion, that the property you have requested to be moved is prohibited by these Terms, including property explicitly prohibited under Section 8.4 hereof.
*Dangerous, Hazardous, or Unsanitary Conditions*
If the location where the Services are to be performed is either too dangerous, hazardous, or unsanitary, in LIOO Moving or the Third Party Providers’ sole discretion, Services may be refused or canceled. For example, your order may be canceled or rescheduled if the location does not meet reasonable cleanliness standards and/or poses a potential health or safety risk (e.g., an unfinished attic, a hoarding scenario, the presence of animal or other human waste products, a flooded or recently flooded location, etc.).
*Inclement Weather*
In cases of inclement weather, you may be required to reschedule and/or delay your order for Services to another time, or the order may be canceled or refused without a cancellation fee. If Services are nonetheless performed despite inclement weather, you will not be eligible for protection under the Damage Protection Policy described in Section 8 (and its subparts) below for any damages incurred as a result of the inclement weather. Inclement weather can include, but is not limited to, heavy rain, snow, sleet, hail, lightning, and high winds.
*Access to property*
LIOO Moving and/or the Third Party Providers reserve the right to refuse or cancel ordered Services if your property cannot be accessed or is deemed to be, in LIOO Moving or the Third Party Providers’ sole discretion, too far away from the location of the Third Party Provider’s moving vehicle. For example, Services may be refused or canceled because a driveway is too dangerous to traverse or the Third Party Providers would be required to walk 100 yards or more to move each item of property to a moving vehicle. If Services are nonetheless performed and the Third Party Providers are required to walk a significant distance (in LIOO Moving’s sole discretion) from the moving vehicle to your personal property, you are advised that you or someone else subject to your direction and control should remain with your personal property at each location to ensure that your personal property is not subject to theft. Personal property lost or stolen because Third Party Providers must travel a significant distance (in LIOO Moving’s sole discretion) between a moving vehicle and your personal property shall not be covered by the Damage Protection Policy described in Section 8 (and its subparts) below.
*Narrow Doorways, Hallways, or Stairs*
LIOO Moving and/or the Third Party Providers may refuse to provide or limit the Services if it is determined, in LIOO Moving and/or the Third Party Providers’ sole discretion, that the property you have requested to be moved cannot be safely moved through a narrow doorway, hallway, or other passageway or cannot be safely moved up or down stairs. In the event that you require such Third Party Providers to continue providing Services after being advised of the danger, you waive any right to receive any reimbursement for damages that may result.
*Insufficient Moving Space*
In the event that your property will not fit into a moving truck, pod, or other service vehicle, the Third Party Providers may refuse to continue loading any additional property until such truck, pod, or other vehicle has been unloaded.
Unless otherwise provided herein, if your order is canceled or rescheduled based on the foregoing Terms or any other Term in this agreement, you will be subject to all applicable cancellation or rescheduling fees.
8. PROPERTY DAMAGES; LIOO MOVING’S DAMAGE PROTECTION POLICY
8.1 Damages To Personal Property Caused By Third Party Providers
By way of example, but not limitation, to illustrate how the Damage Protection Policy applies, if you have ordered both transportation and Lumper Services (i.e., Truck With Movers) and a Lumper fails to adequately secure and wrap a 75-pound headboard with sufficient protective padding and the headboard is significantly scratched during shipment, LIOO Moving will assume liability for a total of $45.00 (75 pounds multiplied by 60 cents) if you timely file a claim for damages with LIOO Moving. Similarly, if you have ordered both transportation and Lumper Services (i.e., Truck With Movers) and a 100-pound mirror is completely shattered during shipment due to a Lumper’s negligent packing of the mirror or the negligent driving of a Driver, LIOO Moving will assume liability for a total of $60 (100 pounds multiplied by 60 cents) if you timely file a claim for damages with LIOO Moving. However, in no event will LIOO Moving be liable for in excess of $2,000 for the total shipment or order. On the other hand, if you order only Lumper Services (i.e., Only Movers) to assist you in packing a container for shipment by a third party transportation company and the same mirror is shattered during shipment, LIOO Moving will not assume any liability for the broken mirror. However, if a Lumper drops the same mirror while moving it into the container for shipment and such mirror is damaged, LIOO Moving will assume liability for a total of $60 (100 pounds multiplied by 60 cents) if you provide evidence, in LIOO Moving’s sole discretion, that the damages occurred prior to any shipment and timely file a claim for damages with LIOO Moving pursuant to the provisions below. In no event, however, will LIOO Moving’s total liability exceed $1,000 for the Lumper Services (i.e., the Only Movers order). In addition, if you order only transportation services and you pack and load such 100-pound mirror into the transportation vehicle provided by a Third Party Provider, and your mirror is broken during shipment, LIOO Moving will not assume any liability for such damages. You acknowledge and understand that, if you order only transportation services, you are responsible for ensuring that your property is properly loaded and unloaded and secured and protected for shipment. In the event that any property is damaged due to a motor vehicle accident or other negligence of any motor carrier or driver, your sole remedy shall be to pursue a claim with such motor carrier or driver.
For purposes of determining the weight of a particular item that qualifies for protection under the Damage Protection Policy, each shipping piece or package and the contents thereof shall constitute one item. In addition, the component parts of any single item disassembled for the purposes of handling, loading, and/or transporting such item shall constitute one item.
8.2 Damages To Real and Certain Other Related Property Caused By Third Party Providers
If a Third Party Provider (whether a Lumper or Driver) causes damage to your real property while performing the Services and you timely file a claim for damages, LIOO Moving will only assume the following liability for damages, provided that all your damages, whether to real or personal property shall be subject to the maximum total per order limitations described above ($1,000 for Only Movers Help / Lumper Services and $2,000 for Truck With Movers / Transportation and Lumper Services):
*Damages to Wood Floors*
In the event that wood floors are damaged, LIOO Moving will only repair or replace the local area damaged. LIOO Moving will not resurface or refinish the entire floor and does not guarantee an exact match with any original pre-Services finish. In addition, LIOO Moving will only offer the reasonable market rate, in its sole discretion, for repair of the local area damaged.
Notwithstanding the foregoing, LIOO Moving will not pay for any minor nicks or scratches or dents to wood flooring that, in LIOO Moving’s sole discretion, may be expected as part of completion of the Services. You should cover your wood flooring with protective materials, including, but not limited to, ram board or other floor protection rolls, doormats, cardboard, rugs, or runners, prior to receiving any Services. You should also ensure that any furniture that you need moved is placed on sliders or that sliders are made available to the Lumpers. In addition, if you do not have any covering for your wood flooring, you should not permit the Lumpers to use any dollies or other hand trucks, which may be more likely to cause damage to your wood floors.
*Damages to Handrails, Walls, Doors, and Drywall*
LIOO Moving will not be liable for what LIOO Moving, in its sole discretion, determines are minor nicks, scratches, or scuffs to the real property, including, but not limited to, any paint damage, that you may incur as a result of the Lumpers’ performance of the Services. LIOO Moving may, but shall not be required to, assume liability for what LIOO Moving determines, in its sole discretion, constitutes significant damage to handrails, walls, doors, and/or drywall. In such case, LIOO Moving will, at its option, either (i) repair the damage to the extent necessary to restore it to the same condition in which it existed prior to your receipt of the Services or (ii) pay you for the cost of such repairs based on a reasonable market rate for such services, as determined by LIOO Moving in its sole discretion.
*Damages to Mailboxes*
If a LIOO Moving Third Party Provider damages your mailbox while performing the Services, LIOO Moving will offer to, at its option, either (i) repair the damage to the extent necessary to restore it to the same condition in which it existed prior to your receipt of the Services, (ii) pay you for the cost of such repairs based on a reasonable market rate for such services, as determined by LIOO Moving in its sole discretion, (iii) replace the damaged mailbox with one of like kind and quality, or (iv) pay you for the cost of a replacement.
**LIOO Moving will not be liable for any other damages to your real property, including, but not limited to, for any damages to lawns, landscaping, sprinklers, sidewalks, or driveways (including, without limitation, any cosmetic damage to driveways or other concrete or paved areas).** You should not allow any transportation or other vehicles to park on your driveway or sidewalks if they are not capable of supporting such vehicles or if you are concerned that they may damage your driveway, sidewalks, or lawn. You should notify LIOO Moving prior to any Third Party Provider arriving to perform the Services so that they may make arrangements to park on a street or other designated area.
8.3 Filing Claims For Damages
To file a claim for damages under LIOO Moving’s Damage Protection Policy, you must contact the LIOO Moving Quality Team at the Claim Center. You may contact the LIOO Moving Quality Team by submitting a request to claims@lioomoving.com, or by requesting to speak with the LIOO Moving Quality Team at (888) 611 5351. The LIOO Moving Quality Team will provide you with a damage claim form that you must complete and submit with all relevant documentation within the Claim Limitations Period.
When filing a claim, you will be required to submit all relevant documentation. Relevant documentation includes, but is not limited to, a description of the damaged property, the nature of the damages, the weight of the item(s), and any pictures evidencing your damages. To ensure quick handling of claims, you should provide: (1) the confirmation number for your move; (2) the date of your move; (3) delivery receipts, noting damage or exceptions to the move or confirmation of non-delivery; (4) documentation of the amount of damage being claimed; and (5) photos of the damage. Your damage claim is not considered filed until you have submitted a completed damage claim form with LIOO Moving. When submitting a claim to LIOO Moving’s Quality Team, all claims for damages must be included in the original claim. Additional claims for damages based on the same order for Services that are submitted after the original claim has been filed will not be accepted and shall be deemed waived.
Once your claim has been filed, you agree to cooperate with LIOO Moving in the investigation of your claim (e.g., by submitting documentary and other evidence requested by LIOO Moving, including, without limitation, additional pictures). If you fail to cooperate with LIOO Moving while it is assessing the claim or if your claim is not resolved within thirty (30) days due to some action or inaction on your part, LIOO Moving may, in its sole discretion, deny your claim in its entirety, and you agree that neither LIOO Moving nor any of its subsidiaries or affiliates will be liable for any damages to your property.
After your claim and any evidence submitted by you in support of your claim has been reviewed, you may receive a claim settlement offer. You must accept or reject the settlement offer within thirty (30) days of the date that you receive the offer (unless a shorter period is stated in the offer). Your claim should be resolved within thirty (30) days of your receipt of the Services at issue. If you do not respond to a settlement offer after receipt and within such thirty (30) day window, your claim will be denied in its entirety, and you will not be entitled to any damages under the Damage Protection Policy.
8.4 Specific Exclusions From The Damage Protection Policy; Additional Limitations of Liability
Notwithstanding anything herein to the contrary, including the foregoing discussion of the Damage Protection Policy, LIOO Moving and its subsidiaries and affiliates, and each of the foregoing entities’ employees, contractors, and agents, shall not be liable for any of the following damages or claims:
*Pre-Existing Damages*
You are required to disclose any pre-existing damages to LIOO Moving prior to your move. In addition, LIOO Moving reserves the right, in its sole discretion, to declare a damage as pre-existing based on its investigation of your claim if, after a good-faith review, facts and circumstances warrant such a determination.
*Minor Damages*
LIOO Moving will not pay any damages for minor dents or small nicks or scratches caused by any Third Party Provider (or any agent thereof) to your property as a result of your receipt of the Services. You expressly acknowledge and agree that minor dents or small nicks or scratches are typical of any move and cannot be prevented.
*Particleboard Furniture*
LIOO Moving will not be liable for damage to any particleboard, chip-core, or pressboard furniture.
*Natural Materials*
Marble, slate, and stone material items are prone to weakness and cracking overtime. LIOO Moving will not be liable for damaged items made exclusively of (or a composite of) natural materials.
*Completed Repairs*
LIOO Moving will not pay any damages that have been repaired or replaced by you or someone else at your request prior to you filing a claim with LIOO Moving or, if completed after a claim has been filed, if completed without the written consent of LIOO Moving You should not repair or replace property before resolving your claim with LIOO Moving unless you have obtained prior written consent from LIOO Moving.
*Certain Electronics and Appliances*
LIOO Moving will not be liable for electronics or appliances that fail to operate after being shipped and/or reconnected. You acknowledge and understand that electronics and appliances are not tested prior to shipment, and as such, it will not be possible to determine whether a damage has occurred due to handling or shipment. In addition, LIOO Moving will not be liable for any structural plumbing, electrical systems, or water damage associated with electronics or appliances that are handled by a Lumper. Third Party Providers should require all appliances to be disconnected, uninstalled, and drained (if necessary) by you prior to moving such items. In addition, LIOO Moving will not be liable for any damages caused to an electronics device (including, without limitation, any television or other display monitor) that is not properly boxed and protected before handling by a Lumper. You should never allow a television or other display monitor to be shipped or otherwise transported without proper protective packaging and securement.
*Oversized and Extremely Heavy Items*
LIOO Moving will not be liable for any damages to items that weigh in excess of 300 pounds or for any items that exceed the clearance of hallways, stairways, or doorways where such items are not disassembled prior to being moved by a Third Party Provider. Common oversized or extremely heavy items include, but are not limited to, certain musical equipment (such as grand pianos), pool tables, hot tubs, ceramic grills, full-size copiers, fireproof cabinets/safes, grandfather clocks, workbenches, exercise equipment, etc.
*Non-Inventoried Items*
Prior to your service date, you may submit an inventory of your personal property. LIOO Moving will not be liable for any damages for items lost or stolen that are not inventoried prior to your receipt of the Services or that are not documented by a Third Party as being loaded on the day of your move. You acknowledge and agree that, without submission of a documented inventory prior to the service date, and without documentation of items being moved on move day, there is no way to verify whether any item has been lost or stolen.
*Reassembled Items*
If you request reassembly of any of your personal property by any Laborer or other Third Party Provider, LIOO Moving will not be liable for any damages that may arise as a result of the assembly, attempted assembly, or failed assembly of such items, including, but not limited to, items containing particleboard, chip-core, or pressboard.
*Installations*
LIOO Moving does not arrange for Third Party Providers to install or uninstall washers, dryers, dishwashers, ice machines, water coolers, refrigerators, or electrical equipment. If a Third Party Provider provides any such services, LIOO Moving will not be liable in any manner for any damages that may arise as a result of the actions or inactions of such Third Party Provider who performed such services. You should not ask any Third Party Provider to provide such services, and you agree to indemnify, defend, and hold LIOO Moving and its subsidiaries and affiliates harmless from any expenses, losses, costs, (including reasonable attorneys’ fees and costs), judgments, settlements, damages, awards, interests, fines, and liabilities of whatever kind, including as imposed by a court of law or by any governmental body or agency, that LIOO Moving and/or its subsidiaries and affiliates may incur as a result of, arising out of, or in relation to your decision to do so.
*Prohibited Items*
LIOO Moving will not be liable for any damages to personal property that Lumpers and Drivers are prohibited from moving or transporting, as applicable. Prohibited items include, but are not limited to: hazardous materials, such as combustible liquids (alcoholic beverages, acids, oils, paints, etc.), compressed gases (aerosols, engine starter fluids, scuba diving tanks, etc.), explosives (ammunition, loaded guns, propane tanks, etc.), flammables (ammonia, bleach, gasoline, motor oil, petroleum products, etc.), perishables (frozen food, plants, produce, refrigerated food, etc.), contraband or other items prohibited by federal or state law (illegal drugs, etc.), stolen property, and other property which you do not have a lawful right to possess.
*Evictions*
Although LIOO Moving retains the right to cancel, and the Third Party Providers may refuse to complete, an order for Services in the event that you or someone else at the location to be serviced is being evicted, in the event that an order for Services is nonetheless completed, you will not be eligible for any protection under the Damage Protection Policy and agree to indemnify, defend, and hold LIOO Moving and its subsidiaries and affiliates harmless from and against any and all expenses, losses, costs, (including reasonable attorneys’ fees and costs), judgments, settlements, damages, awards, interests, fines, and liabilities of whatever kind that LIOO Moving and/or its subsidiaries or affiliates may incur as a result of, arising out of, or in relation to your or someone else’s eviction.
*Fraudulent Misrepresentations of Weight*
LIOO Moving will not pay any damages for any items based on weights that appear, in LIOO Moving’s reasonable discretion, to be inaccurate or a misrepresentation of the items’ true weight.
*Packing by You or Your Agents*
LIOO Moving will not be liable for damages to items packed by you or your agents (e.g., damages to items in boxes packed by you).
*Exclusions for Packing Services*
In the event that you only order packing services, neither LIOO Moving nor its subsidiaries or affiliates, or their respective employees, agents, or contractors, will be liable for: (i) any damages reported after Third Party Providers leave your property, (ii) any damages that occur in transit, (iii) any damages that occur during unpacking, or (iv) any damages due to the handling of your property by your or your agents or any other third party that is not authorized by LIOO Moving. In addition, neitherLIOO Moving, nor its subsidiaries or affiliates, or their respective employees, agents, or contractors, will be liable for any property that is lost or misplaced for any reason. You acknowledge and understand that there is no way for LIOO Moving or any Third Party Provider to verify lost or misplaced property because neither LIOO Moving nor any Third Party Provider is handling the shipment or otherwise unpacking the items after shipment.
*Items of Extraordinary Value and Certain Other Valuable Items*
All items of extraordinary value are excluded from the Damage Protection Policy unless such items are identified by you or your authorized agent on an inventory list and submitted to LIOO Moving prior to your service date. In addition, the following valuable items are excluded from the Damage Protection Policy: (i) cash, checks, deeds, bills, negotiable instruments, or other valuable documents; (ii) coins, credit cards, postage stamps, and trading stamps; (iii) jewelry, precious stones, or articles manufactured therefrom; (iv) fire arms; (v) perishable goods; (vi) prescriptions; and (vii) medical devices.
An “item of extraordinary value” is defined as an item that is valued at more than $100 per pound, such as antiques, silverware, china, furs, paintings, etc.
*Tasks Performed at You or Your Agent’s Request*
Neither LIOO Moving, nor its subsidiaries or affiliates, or their respective employees, contractors, or agents, shall be liable for any damages that arise as a result of any Lumper, Driver, or other Third Party Provider following directions given by you or your agents, and you agree to indemnify, defend, and hold LIOO Moving and its subsidiaries and affiliates, and each of the foregoing entities’ employees, contractors, and agents, harmless from any expenses, losses, costs, (including reasonable attorneys’ fees and costs), judgments, settlements, damages, awards, interests, fines, and liabilities of whatever kind that LIOO Moving and/or its subsidiaries or affiliates, or each of the foregoing entities’ employees, contractors, or agents, may incur as a result of, arising out of, or in relation to you or your agent’s directions.
*Consequential or Incidental Damages*
As set forth more fully in Section 9.2 below, neither LIOO Moving, nor any of its subsidiaries or affiliates or their respective contractors, employees, or agents shall be liable for any consequential or incidental damages that may arise due to any service failure, including, but not limited to, any failure to start or complete the Services. By way of example, but not limitation, this means that LIOO Moving shall not be liable for any damages that you may incur if your move or other Services are unable to be performed or completed on a scheduled date.
*Acts of God and Other Similar Circumstances*
Neither LIOO Moving, nor its subsidiaries or affiliates, or their respective employees, contractors, or agents, shall be liable for any damages caused by or resulting from an act of God; war hostilities; rioting; fire; explosion; flood; sabotage; transportation or labor strike, lockouts, or injunctions; compliance with governmental laws, regulations, or orders; or any other cause whether or not of the same class or kind enumerated herein which affects performance of the Agreement arising from or attributable to acts, events, omissions, or accidents beyond the reasonable control of the Company or the Service Providers.
8.5 Personal Injuries; Participation by You in Moving
8.6 Disputed Claims
9. DISCLAIMERS; LIMITATION OF LIABILITY; INDEMNITY
9.1. Disclaimer
The LIOO Moving platforms and the services that you may order through the lioo moving platforms are provided “as is” and “as available.” LIOO Moving expressly disclaims all representations and warranties, whether express or implied or otherwise, including specifically the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, unless otherwise provided herein, LIOO Moving makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of any services ordered through the LIOO Moving platforms, or that the services will be uninterrupted or error free or that they will meet your requirements or expectations.
By ordering and/or receiving the services, you acknowledge that you may be exposed to situations involving third party providers that are potentially unsafe, offensive, harmful, or otherwise objectionable and that the use of third party providers through the LIOO Moving platforms is at your own risk and judgment. Except as otherwise provided herein, LIOO Moving has no responsibility or liability for any services provided to you by any third party provider. Furthermore, you acknowledge, understand, and agree that LIOO Moving is not an employer of any third party provider, that the third party providers may not be professionally licensed or permitted, and that the entire risk arising out of your receipt of the services remains solely with you to the maximum extent permitted by applicable law.
This disclaimer does not alter your rights as a consumer to the extent not permitted under the law in the jurisdiction of your place of residence.
9.2. Limitation of Liability
LIOO Moving, its subsidiaries and affiliates, and their respective agents, employees, and contractors shall have no liability under the terms of this agreement except as expressly set forth in section 8 (and its respective subparts 8.1 through 8.6) above, unless otherwise set forth in a signed writing between you and an authorized representative of the party to be charged. For the avoidance of doubt, LIOO Moving, its subsidiaries and affiliates, and their respective agents, employees, and contractors’ maximum liability per order shall not exceed $1,000 for requests for only lumper services or $2,000 for requests for lumper and transportation services, and in no event will LIOO Moving, its subsidiaries and affiliates, and their respective, agents, employees, and contractors’ liability to you for any damage to your personal or real property exceed such limitations for one order.
In addition, LIOO Moving, its subsidiaries and affiliates, and their respective agents, employees, and contractors shall not be liable to you for any indirect, incidental, special, exemplary, punitive, or consequential damages, including, but not limited to, any lost profits, lost revenue, loss of business, goodwill, cost of procurement of substitute goods or services, lost data, personal injury (including death), or other intangible losses arising out of or related to these terms, the LIOO Moving platforms, your order for services, and/or the services performed by third party providers, however caused, regardless of the theory of liability (whether arising in contract, warranty, tort (including negligence, whether active, passive, or imputed), products liability, strict liability, or any other legal theory), and even if LIOO Moving has been advised of the possibility of such damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you. For any such loss or damage that is not excluded under these terms, the total liability for such losses shall not exceed the amount paid for by you for any services.
9.3 Indemnity
You agree to indemnify, defend, and hold LIOO Moving, its subsidiaries, and affiliates, and their respective officers, directors, employees, agents, and contractors harmless from and against any and all claims, demands, fines, judgments, penalties, damages, losses, liabilities, and expenses (including attorneys’ fees) relating to or arising from: (i) your violation of any third-party right, including, without limitation, any right to privacy, publicity rights, or intellectual property rights (including any User Content submitted by you); (ii) your wrongful or improper use of the LIOO Moving Platforms or the Services; (iii) any actual or alleged breach of the Terms or your representations, warranties, and obligations set forth in these Terms; (iv) your violation of any rights of another, including any of the Third Party Providers or any other User; (v) your violation of any law, rule, or regulation of the United States or any other country; and (vi) your negligence or willful misconduct (including any negligence or willful misconduct in packing any personal property for shipment or relocation by a Third Party Provider).
This obligation and any other indemnification obligation set forth in these Terms will survive the termination of these Terms and/or your use of the LIOO Moving Platforms.
10. DISPUTE RESOLUTION
10.1 Informal Dispute Resolution
Prior to pursuing any other available remedy, including arbitration pursuant to the provisions below, you agree to attempt in good faith for a period of sixty (60) days (the “Informal Dispute Resolution Period”) to negotiate a resolution of any dispute, claim, or controversy that you may have against LIOO Moving or any Third Party Provider or any dispute, claim, or controversy otherwise arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof; your use of the LIOO Moving Platforms; or your order for, receipt of, or the performance of the Services (collectively, the “Disputes”). The Informal Dispute Resolution Period shall commence on the first day that you submit written notice of your Dispute(s) to LIOO Moving.
10.2 Arbitration
If the parties are unable to resolve any Dispute during the Informal Dispute Resolution Period, you agree that such unresolved Dispute or Disputes will be settled by final and binding arbitration between you and LIOO Moving, provided, however, that each party retains the right (without any requirement to negotiate during an Informal Dispute Resolution Period) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. You acknowledge and agree that you and LIOO Moving are each waiving the right to a trial by jury or to participate as a plaintiff or class in any purported class action or representative proceeding. Further, unless both you and LIOO Moving otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of Sections 10.2 through 10.7 hereof will be deemed void and severable. Except as provided in the preceding sentence, Section 10 of these Terms (and each of its respective subparts) will survive any termination of this agreement.
10.3 Arbitration Rules and Governing Law
Unless otherwise agreed to by you and LIOO Moving, the arbitration of all Disputes will be administered by a single arbitrator of the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by Section 10 hereof (and its respective subparts). The AAA Rules are available at www.adr.org/Rules or by calling the AAA at 1-800-778-7879. The arbitration shall be governed by the Federal Arbitration Act or, if the Federal Arbitration Act is found not to apply, the laws of the State of Georgia.
10.4 Arbitration Process
A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The AAA provides a form Demand for Arbitration at: https://www/adr.org/sites/default/files/Commercial%20Demand%20for%20Aribtration.pdf. The written Demand for Arbitration shall include identification of the parties, a statement of the legal and factual basis for the claim(s), and a specification of the remedy sought and shall be served by hand, by first class mail, return receipt requested, or by certified mail to LIOO Moving at the following address: Legal Department, LIOO Moving, LLC, 3545 Marketplace Blvd, Suite 130-349, East Point, GA 30344.
10.5 Arbitration Location and Procedure
Unless you and LIOO Moving agree otherwise, the arbitration will be conducted in East Point, Georgia. If your claim does not exceed $10,000, then, the arbitration will be conducted solely on the basis of documents you and LIOO Moving submit to the arbitrator unless you request a hearing and the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
10.6 Arbitrator’s Decision
The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator bases the award. The arbitrator will have no authority to award punitive or other damages not measured by the prevailing party’s actual damages, except as may be required by statute. The arbitrator shall not award consequential damages in any arbitration initiated under this arbitration provision, and any award of damages must be consistent with Sections 8, 9, and 10 hereof (and their respective subparts), including their respective limitations of liability. The arbitrator may award declaratory or injunctive relief in such Dispute. The decision of the arbitrator shall be final, conclusive, and binding on the parties to the arbitration. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
10.7 Fees
The parties shall be responsible for their own respective arbitration expenses, including attorneys’ fees, unless otherwise provided by applicable state or federal law.
11. OTHER THIRD PARTY INTERACTIONS; DISCRIMINATION
11.1 Other Third Parties
While using the LIOO Moving Apps, the Websites, and/or any other LIOO Moving Platform and/or while requesting or receiving Services, you may enter into correspondence with or purchase goods and/or services from, or participate in promotions of third-party service providers, advertisers, or sponsors showing their goods and/or services through the LIOO Moving Apps, Websites, and/or the other LIOO Moving Platforms. Any such activity and any associated terms, conditions, warranties, or representations are solely between you and the applicable third party. LIOO Moving and its licensors shall have no liability, obligation, or responsibility for any such correspondence, purchase, transaction, or promotion between you and any such third party. LIOO Moving does not endorse any sites on the internet that are linked through the LIOO Moving Apps and/or Websites, and in no event shall LIOO Moving or its licensors be responsible for any content, products, services, or other materials on or available from such sites or third-party service providers. LIOO Moving provides the LIOO Moving Apps and/or Websites and Services to you pursuant to the terms and conditions of these Terms. You recognize, however, that certain third-party service providers of goods and/or services may require your agreement to additional or different terms and conditions prior to your use of or access to such goods or services, and LIOO Moving disclaims any and all responsibility or liability arising from such agreements between you and the third-party service providers.
11.2 Discrimination
**You agree that you will not use the LIOO Moving Platforms to engage in any form of discrimination or harassment, including when providing any ratings or other feedback following completion of the Services by any Third Party Provider. Specifically, you agree that you will not discriminate against or harass any User or Third Party Provider on the basis of any such User or Third Party Provider’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you are not able to comply with this Section 11.2, you may not use any of the LIOO Moving Platforms.**
12. PRIVACY POLICY
For information about how LIOO Moving collects, uses, and shares your information and information about other Users of the LIOO Moving Platforms, please see our Privacy Policy at lioomoving.com. By placing an order for Services, you agree to LIOO Moving’s Privacy Policy.
13. MISCELLANEOUS PROVISIONS
13.1 Choice of Law
13.2 Claims of Copyright Infringement
Claims of copyright infringement should be sent to LIOO Moving’s designated agent. Please e-mail contact@lioomoving.com for more information.
13.3 Notice
LIOO Moving may give notice to you by means of a general notice on the LIOO Moving Platforms, by electronic mail to the e-mail address or addresses you have provided to LIOO Moving by facsimile transmission, or by written communication sent by overnight courier service, first class mail, return receipt requested, or certified or registered mail to the address or addresses you have provided to LIOO Moving. Unless otherwise provided in another Section of these Terms, you may give notice to LIOO Moving by first class mail, return receipt requested, or certified or registered mail to: Legal Department, LIOO Moving LLC., 3645 Marketplace Blvd, Suite 130-349, East Point, Georgia 30344.
Permitted notices shall be deemed effective, as applicable, (i) 12 hours after sending, if sent by e-mail, unless the sender receives notice of failed delivery, (ii) the day notice is received if notice is given by facsimile, (iii), on the first business day after the date of sending via overnight delivery service if notice is given by such a delivery service, or (iv) the fourth business day after notice is deposited in the United States mail, if notice is given by United States certified, registered, or first class mail.
13.4 Electronic Communications
You consent to receive communications from LIOO Moving in an electronic form and agree that all terms and conditions, agreements, notices, disclosures, and other communications that LIOO Moving provides to you electronically satisfy any legal requirement that such communications would satisfy if it were in a hardcopy writing.
13.5 Assignment
These Terms shall be binding upon and inure to the benefit of the parties to this agreement and their respective successors and permitted assigns. You may not assign these Terms without LIOO Moving’s prior written approval. LIOO Moving may assign these Terms without your consent, including, without limitation, to a subsidiary or affiliate or a successor-in-interest in connection with a change in control (whether by merger, sale of stock or assets, consolidation, reorganization, or otherwise). Any purported assignment in violation of this section shall be void.
13.6 Independent Contractor
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you, LIOO Moving, or any Third Party Provider as a result of these Terms, your use of the LIOO Moving Platforms, or your receipt of any Services.
13.7 Severability
If any provision (or portion of any provision) of these Terms is determined to be invalid, illegal, or otherwise unenforceable to any extent in any context, such invalidity shall not affect the validity or operation of any other provision of these Terms, and such invalid provision (or portion of any provision) shall be reformed to the maximum extent permitted by law to effectuate the intent of these Terms or, to the extent not reformable under applicable law, severed from these Terms with the remaining provisions of these Terms remaining in full force and effect.
13.8 No Waiver
No waiver of any of the provisions of these Terms shall constitute a waiver of any other provisions whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be deemed effective or binding upon either party unless executed in writing by the party making the waiver. The failure or refusal of LIOO Moving to insist upon the strict performance of any provision of these Terms or to exercise any right in any one or more instances or circumstances shall not be construed as a waiver or relinquishment of the provision or right, nor shall the failure or refusal be deemed a customary practice contrary to the provision or right. Rights and remedies under these Terms or under applicable law shall be cumulative, and the exercise of any particular right shall not be exclusive of any other right or remedy provided by these Terms or allowed under applicable law.
13.9 Complete Agreement
These Terms (and any other policies and terms referred to herein) constitute the entire agreement between you and LIOO Moving with respect to the subject matter hereof and supersede any and all prior agreements, negotiations, representations, and promises, whether written or oral, between you and LIOO Moving.
13.10 Contact Information
If you have any questions, complaints, comments, or concerns about the LIOO Moving Platforms or the Services, please contact LIOO Moving at:
LIOO Moving, LLC
3645 Marketplace Blvd, Suite 130-349
Atlanta, GA 30344