Privacy Policy

How Information Is Collected

We collect information directly from you when you fill out a form, request a quote, book moving services, contact us by phone or email, communicate via SMS/text message, leave a review, or otherwise interact with our services. Information may also be collected when you provide details for scheduling, payment processing, or service customization.

We may also collect information automatically through cookies, tracking technologies, analytics tools, and server logs when you browse our website. These technologies allow us to gather usage data, improve site functionality, remember user preferences, and optimize performance.

Additionally, we may receive information from third-party providers including analytics services, advertising platforms, payment processors, scheduling systems, CRM platforms, marketing partners, and service providers. These third parties may provide us with information necessary to operate our business and improve our services.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve functionality. These technologies may include browser cookies, session cookies, persistent cookies, web beacons, pixel tags, analytics tracking tools, and similar technologies. Cookies allow us to remember preferences, understand how users interact with our website, and provide a smoother browsing experience.

You can choose to disable cookies through your browser settings. However, disabling cookies may limit certain features of the website and may affect functionality.

Analytics Services

We may use third-party analytics services to better understand how users interact with our website. These analytics tools collect information such as page views, traffic sources, user behavior, and performance metrics. The data collected is typically anonymized and used to improve website performance, enhance user experience, and optimize our services.

How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. These purposes include providing moving quotes, scheduling services, confirming bookings, processing payments, sending invoices, communicating service details, providing customer support, and delivering requested services. We also use information to improve website functionality, enhance user experience, analyze performance, personalize content, and develop new features.

Additionally, we may use your information to send service-related communications including confirmations, reminders, updates, and notifications. We may also send promotional or marketing communications related to our services, offers, or updates. You may opt out of marketing communications at any time.

We may also use collected information to detect fraud, prevent misuse, enforce policies, comply with legal obligations, and protect our rights and operations.

Sharing of Information

We may share your information with trusted third-party service providers that assist in operating our business and delivering services. These providers may include payment processors, scheduling platforms, CRM systems, marketing providers, analytics providers, hosting providers, contractors, and vendors. These third parties are authorized to use your information only as necessary to provide services on our behalf.

We may also disclose information when required by law, regulation, legal process, or governmental request. We may share information to protect our rights, enforce agreements, investigate fraud, or respond to legal claims. Additionally, information may be transferred in connection with a merger, acquisition, restructuring, or sale of business assets.

We may share aggregated or anonymized information that does not identify individuals. We do not sell personal information to third parties. We do not share, sell, or rent mobile phone numbers, SMS opt-in data, or text messaging consent to any third party or affiliate for their own marketing purposes.

Marketing Communications and Opt-Out

You may opt out of receiving marketing communications at any time. Email communications can be stopped by clicking the unsubscribe link included in the message. SMS or text message communications can be stopped by replying STOP. You may also request removal from marketing communications by contacting us directly.

Even if you opt out of marketing communications, you may still receive transactional communications related to services you request, including confirmations, invoices, and service updates.

Your Privacy Rights

You may request access to the personal information we maintain about you. You may also request corrections to inaccurate information or request deletion of your information. We may retain certain information as necessary for legal compliance, recordkeeping, dispute resolution, or legitimate business purposes.

To process privacy requests, we may need to verify your identity before completing the request.

Third-Party Links

Our website may contain links to third-party websites or services. These third parties operate independently and have their own privacy policies. We are not responsible for the content, security, or privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that information has been collected from a child under 13, we will take steps to delete that information promptly.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards include secure systems, limited access controls, and monitoring procedures. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. You provide information at your own risk.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes providing services, maintaining records, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods may vary depending on the type of information and applicable legal requirements.

Georgia Privacy Notice

This Privacy Policy applies to residents of the State of Georgia. While Georgia does not currently have a comprehensive statewide consumer privacy law, LIOO Moving is committed to protecting the personal information of Georgia residents. Georgia residents may request access to personal information, request corrections, request deletion, opt out of marketing communications, and request information regarding how their data is used.

We will respond to privacy requests within a reasonable timeframe and may require identity verification before processing requests. We will not discriminate against users who exercise their privacy rights.

Business Purpose for Data Processing

LIOO Moving collects and processes personal information for legitimate business purposes including providing moving services, generating quotes, scheduling moves, processing payments, communicating with customers, improving services, marketing, and preventing fraud. Information may be shared with service providers including payment processors, CRM platforms, scheduling software, marketing providers, analytics tools, and hosting providers. These providers are required to maintain appropriate safeguards.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website or services after updates constitutes acceptance of the revised policy.